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Volvo Cars Ramsey Receives 2020 Volvo Excellence Award

2020 Volvo Excellence Award

For the 4th year in a row, Volvo Cars Ramsey has the prestigious honor of being a Volvo Excellence Award winner! We are 1 of only 31 dealerships to get this recognition for the challenging year that was 2020.

Here are a few of the qualifications that we either met or exceeded in order to win the 2020 Volvo Excellence Award:

  • Facility: We were facility compliant or under construction by Dec 31, 2020
  • V360: We were V360 compliant in all 4 quarters of the year
  • Parts, Tires & Accessories: Our full year 2020 aggregate parts & exchange, accessory & tire purchases met or exceeded your 2019 purchases year over year
  • Sales Effectiveness: Our sale effectiveness was at or above average 0% at either regional or census division and based on a R12 period as of Nov 30, 2020
  • Training: We met our quarterly training requirements in all 4 quarters of the year
  • Net Promoter Score: We obtained a score equal to or greater than 90 on sales and equal to or greater than 80 on service in a R12 period as of Nov 30, 2020

We would like to thank the entire team here at Volvo Cars Ramsey for all of their hard work in helping us earn this achievement, along with all of our loyal customers who trust us with their automotive needs from when they’re ready to buy or lease their car to ensuring it gets serviced right every time!

A Word From Rick Bryant, Executive VP Sales Operations, Volvo Cars USA

Some Volvo Cars Ramsey Customer Reviews

“Brad provided a positive out of state experience. He was prompt in returning phone calls/emails, and worked with me to get me into the car I wanted at a fair price. He took care of all of the little details, making the buying process quick and easy. Brad even called me the following day to ensure I was a satisfied customer. While at the dealer, Mike helped me to learn all of the great features the Volvo has to offer, and customized my lesson to my interests and needs. I had a very pleasant experience at Volvo Cars Ramsey and hope to be a lifelong customer.”

-Kathleen Menton, via Google

“John Mastroeni was very helpful in getting my problem diagnosed and repaired in a timely manner. He kept me updated on what was found and what corrective action was being taken. Kudos to the service team at Volvo Cars Ramsey.”

-MDP S90, via DealerRater

“My service experience was exactly what I thought it would be at this 1st class retailer. They took the extra time needed to repair a tricky concern and my car was fixed, cleaned and well taken care of. Thank you to the service team for keeping me informed through the process. Highly recommend this retailer. Thank you.”

-Ryan Donnelly, via Google

“Danny Falk was very informative, courteous and most of all Low Pressure but persuasive. Danny is the kind of salesman that you HOPE to meet when purchasing a car. In and out quickly with my new car.”

-Sag265, via DealerRater

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